Returns
Return Policy
We Offer Store Credit or Exchanges, We Do NOT Issue Refunds.
If you are not satisfied with your purchase, simply return the item/s within 7 calendar days. Any returns received past our policy will be rejected. See conditions below.
- Items must be returned unworn, unwashed, scent and make up free.
- Original Tags Must be attached (if applicable)
- Shoes must be returned in the original box inside of packaging to avoid damage to the box during shipment.
- THERE WILL BE A 20% RESTOCKING FEE ON ALL RETURNS
- ITEMS NOT ELIGIBLE FOR RETURN: Earrings, Bodysuits and Anything Marked Down.
How to Return:
We do not issue prepaid return labels. You are responsible for the return costs. Please include your name and order number on the package. We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.
Return Address:
Attn: Returns
Shabby Sass
12104 Parsons Rd
Manor, Texas 78653
Damages or Defects:
We must be notified within 48 Hours of any damaged or defective items. Please email shabbysass@yahoo.com, include pictures of the damaged item and packaging.
Damages or Defective Items:
If you receive an item that is damaged or defective we need to be notified within 48 hours for a full refund. Notification past the 2 day return window will not be eligible for a refund.
We reserve the right to reject any item returned to us. Any items that appear to have been worn, altered, have had the tags removed or are received by us after the return period will be returned to the customer at the customer’s expense.
***Orders cannot be Changed, Modified or Cancelled after Checkout.